{"id":1675,"date":"2024-08-08T06:24:12","date_gmt":"2024-08-08T06:24:12","guid":{"rendered":"https:\/\/zintolherbal.com\/?page_id=1675"},"modified":"2024-08-21T12:48:11","modified_gmt":"2024-08-21T12:48:11","slug":"cancellation-and-refund","status":"publish","type":"page","link":"https:\/\/zintolherbal.com\/?page_id=1675","title":{"rendered":"Cancellation and Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1675\" class=\"elementor elementor-1675\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b12ca e-flex e-con-boxed e-con e-parent\" data-id=\"c3b12ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ac0015 elementor-widget elementor-widget-text-editor\" data-id=\"8ac0015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Cancellation and Refund policy <\/strong><\/p><p>This cancellation policy outlines about how you can cancel or seek a refund for a product \/ service that you have purchased through the Platform.\u00a0 Under this policy:<\/p><ul><li>Cancellations will only be considered if the request is made [10] days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers \/ merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.<\/li><li>[11] does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund \/ replacement can be made if the user establishes that quality of the product delivered is not good.<\/li><li>In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller\/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within [2] days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within [2] of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.<\/li><li>In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.<\/li><li>In case of any refunds approved by [7], it will take [16] for the refund to he processed to you.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01ca257 e-flex e-con-boxed e-con e-parent\" data-id=\"01ca257\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-feda5c6 elementor-widget elementor-widget-text-editor\" data-id=\"feda5c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Returns Policy <\/strong><\/p><p>We offer refund \/ exchange within first [10] days from the date of your purchase. If [12] days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return \/ exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.<\/p><p>If you need to place a return \/ exchange request for an eligible product\/ item (as applicable) you need to send us an email [X].<\/p><p>You agree that there may be a certain category of products \/ items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange \/ return accepted request(s) (as applicable), once your returned product \/ item is received and inspected by us, we will send you an email to notify you about receipt of the returned \/ exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return \/ exchange) will be processed in accordance with our policies.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31b8ce9 e-flex e-con-boxed e-con e-parent\" data-id=\"31b8ce9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3cabbd elementor-widget elementor-widget-text-editor\" data-id=\"c3cabbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: 10.07, 2024<\/p><p>Thank you for shopping at Zintol Herbal Pvt.Ltd..<\/p><p>If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.<\/p><p>The following terms are applicable for any products that You purchased with Us.<\/p><h4><span class=\"ez-toc-section\" id=\"Interpretation_and_Definitions\"><\/span><strong>Interpretation and Definitions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4><h5><span class=\"ez-toc-section\" id=\"Interpretation\"><\/span><strong>Interpretation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5><p>The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.<\/p><h5><span class=\"ez-toc-section\" id=\"Definitions\"><\/span><strong>Definitions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5><p>For the purposes of this Return and Refund Policy:<\/p><ul><li><strong>Company<\/strong> (referred to as either \u201cthe Company\u201d, \u201cWe\u201d, \u201cUs\u201d or \u201cOur\u201d in this Agreement) refers to Zintol Herbal Pvt.Ltd..<\/li><li><strong>Goods<\/strong> refer to the items offered for sale on the Service.<\/li><li><strong>Orders<\/strong> mean a request by You to purchase Goods from Us.<\/li><li><strong>Service<\/strong> refers to the Website.<\/li><li><strong>Website<\/strong> refers to Zintol Herbal Pvt.Ltd, accessible from <a href=\"http:\/\/susmitasboutique.com\" target=\"_blank\" rel=\"external nofollow noopener noreferrer\">https:\/\/zintolherbal.com<\/a><\/li><li><strong>You<\/strong> means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.<\/li><\/ul><h4><span class=\"ez-toc-section\" id=\"Your_Order_Cancellation_Rights\"><\/span><strong>Your Order Cancellation Rights<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4><p>You are entitled to cancel Your Order within 7 days without giving any reason for doing so.<\/p><p>The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.<\/p><p>In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:<\/p><ul><li>By email: zintolherbal@gmail.com<\/li><li>By visiting this page on our website:<\/li><li>https:\/\/zintolherbal.com<\/li><li>By phone number: 074509 00900 <\/li><\/ul><p>We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.<\/p><h4><span class=\"ez-toc-section\" id=\"Conditions_for_Returns\"><\/span><strong>Conditions for Returns<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4><p>In order for the Goods to be eligible for a return, please make sure that:<\/p><ul><li>The Goods were purchased in the last 7 days<\/li><li>The Goods are in the original packaging<\/li><\/ul><p>The following Goods cannot be returned:<\/p><ul><li>The supply of Goods made to Your specifications or clearly personalized.<\/li><li>The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.<\/li><li>The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.<\/li><li>The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.<\/li><\/ul><p>We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.<\/p><h4><span class=\"ez-toc-section\" id=\"Returning_Goods\"><\/span><strong>Returning Goods<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4><p>You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:<\/p><p>Astra Tower, Rajarhat IT Park, Action Area II Kolkata, West Bengal, India 700161, Kolkata, India, 700161<\/p><p>We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.<\/p><h4><span class=\"ez-toc-section\" id=\"Gifts\"><\/span><strong>Gifts<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4><p>If the Goods were marked as a gift when purchased and then shipped directly to you, You\u2019ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.<\/p><p>If the Goods weren\u2019t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.<\/p><h4><span class=\"ez-toc-section\" id=\"Contact_Us\"><\/span><strong>Contact Us<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4><p>If you have any questions about our Returns and Refunds Policy, please contact us:<\/p><ul><li>By email: zintolherbal@gmail.com<\/li><li>By visiting this page on our website:<\/li><li>https:\/\/zintolherbal.com<\/li><li>By Call: +19 074509 00900 <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Interpretation_and_Definitions\" >Interpretation and Definitions<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Interpretation\" >Interpretation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Definitions\" >Definitions<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Your_Order_Cancellation_Rights\" >Your Order Cancellation Rights<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Conditions_for_Returns\" >Conditions for Returns<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Returning_Goods\" >Returning Goods<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Gifts\" >Gifts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/zintolherbal.com\/?page_id=1675\/#Contact_Us\" >Contact Us<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation and Refund policy This cancellation policy outlines about how you can cancel or seek a refund for a product \/ service that you have purchased through the Platform.\u00a0 Under this policy: Cancellations will only be considered if the request is made [10] days of placing the order. However, cancellation request may not be entertained [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1675","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zintolherbal.com\/index.php?rest_route=\/wp\/v2\/pages\/1675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zintolherbal.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zintolherbal.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zintolherbal.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zintolherbal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1675"}],"version-history":[{"count":16,"href":"https:\/\/zintolherbal.com\/index.php?rest_route=\/wp\/v2\/pages\/1675\/revisions"}],"predecessor-version":[{"id":2033,"href":"https:\/\/zintolherbal.com\/index.php?rest_route=\/wp\/v2\/pages\/1675\/revisions\/2033"}],"wp:attachment":[{"href":"https:\/\/zintolherbal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}