Support
Policy
This web application owned
and operated by the company, ZINTOL HERBAL PVT.LTD (the ‘Company’). This
customer support policy describes how the Company addresses concerns of the
users using the web application (“Customer Support Policy”).
This Customer Support Policy is applicable to
persons who access, browse or use the ZINTOL HERBAL PVT.LTD (“Users”). For the
purpose of this Customer Support Policy, wherever the context so requires
"you" or “your" shall have reference to User and the term
"we", "us", "our" shall have reference to the
Company.
The Company is committed to resolving all disputes
in a fair, effective and cost-efficient manner. We seek to resolve any User
concerns through our customer care service in accordance with the terms
provided in this Customer Support Policy. This Customer Support Policy is
incorporated by reference into the ZINTOL HERBAL PVT.LTD.
To meet our commitment towards our Users, we have
deployed certain standards to ensure that we consistently deliver the highest
level of customer service.
We have trained our customer service
representatives to always -
· Be polite, professional and
courteous
. Be responsive to customer inquiries and
requests
. Handle customer complaints with seriousness
and with an aim to resolve the issue
· To ensure the least waiting time for our
customers
· Follow-up on deliverables
. Not engage in any untoward discussion with
a customer
. Engage in any form of dishonesty
In an event you see any of our representative not
adhering to any of our above-mentioned standards, we request you to please
reach out to our Grievance Officer as mentioned in Clause 2 below.
1. Customer care
1.1 User can write to us on
zintolherbal@gmail.com or call us on +91 8100175050 regarding their
concerns about the purchase or product. All concerns will be appropriated to
the person or department best suited to respond.
1.2 We will acknowledge all written concerns
within 1 business day of receipt and all phone call will be answered instantly,
followed by a thorough investigation into the issue involved.
1.3 Resolutions will be provided to the User,
discussed with the User. Resolutions will only be implemented after User
confirms complete satisfaction.
1.4 Any unresolved dispute will be addressed
2. Grievance officer/Nodal
officer
2.1 In accordance with (i) Information
Technology Act, 2000 and rules made there under, and (ii) Consumer Protection
(E-Commerce) Rules 202l the name and contact details of the Grievance
Officer/Nodal Officer is provided below:
Name:
Phone: +91
Email:
Time:
Address:
2.2 Users may submit any grievance with
respect to-
(a) Any product related dispute not resolved by
Customer Service representative as mentioned in Clause 1.1 above.
(b) Any mishandling of User information as has been
provided to us
(c) Any misbehaviour faced by the User while trying
to resolve an issue.
(d) Any discrepancies or grievances with respect to
access or usage of the App
(e) Violation of any terms of any user policy
including Privacy Policy, Return Policy or this Customer Support Policy.